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123rf FAQ — Get Your Questions Answered

Here you'll find the most common questions received by 123rf support. Get quick answers about registration, deposits, withdrawals, Sports Betting, Live Casino, and more — without needing to contact the team.

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Sign Up

Registering on 123rf is free and takes under 2 minutes. Go to the registration page and fill in your full name, CPF, date of birth, phone number, and email, then create a password. Once you confirm your email via the link sent automatically, your account is immediately active for deposits and betting. No documents are required at sign-up — identity verification (KYC) is only requested before your first withdrawal.

To create a 123rf account you must be at least 18 years old, hold a valid CPF issued by Brazil's Receita Federal, have an active email address, and have a Brazilian mobile number. All information provided at registration must be accurate. Each user may hold only one account — duplicate accounts linked to the same CPF will be closed in accordance with the Terms and Conditions.

First, check your spam or junk folder — the 123rf confirmation email sometimes ends up there depending on your email provider. If you don't find it within 5 minutes, contact 123rf support via live chat (available 24/7) and provide the email address you registered with. The team can resend the confirmation link right away.

No. 123rf allows only one active account per CPF, email address, or device. Creating multiple accounts to accumulate bonuses or circumvent restrictions violates the Terms and Conditions and may result in all accounts involved being closed, with balances held for review. If you previously had an account closed and want to know whether you can re-register, contact support before creating a new account.

Deposit

123rf accepts Pix (available 24 hours a day, including holidays), bank boleto (processed within 1 business day), credit and debit cards (Visa and Mastercard issued in Brazil), Mercado Pago, PicPay, and TED bank transfers via Nubank, Itaú, Bradesco, Banco do Brasil, and other Brazilian financial institutions. The fastest option is Pix — funds are available for betting within seconds of payment confirmation.

The minimum deposit at 123rf is R$ 20.00, regardless of the payment method chosen. There is no maximum deposit limit, though accounts with transactions above certain thresholds may be subject to additional identity verification in accordance with the platform's compliance policies. For the welcome bonus, the minimum qualifying deposit is the same: R$ 20.00.

Pix deposits are credited automatically within seconds. If the balance doesn't appear after 5 minutes, check whether the payment was confirmed by your bank or fintech. For bank slips (boleto), processing can take up to 1 business day. If the deadline has passed and the balance still hasn't been credited, contact 123rf support via live chat and provide your payment receipt — the team will locate the transaction and resolve it within the same session.

No. 123rf does not charge any fees on deposits. The full amount you deposit is credited to your account. Your bank or financial institution may apply their own service fees — this varies depending on your plan and provider and is outside 123rf's control. To minimize additional costs, Pix is typically the lowest-fee option, as most Brazilian banks offer free Pix transfers for individuals.

Withdrawal

After logging in, go to the "Withdraw" section in your 123rf account dashboard. Enter the amount and your registered Pix key. The minimum withdrawal is R$ 20.00. For accounts with approved identity verification (KYC), Pix withdrawals are processed in under 3 minutes. The funds go directly to your Pix key with no further action required on your end.

Identity verification (KYC — Know Your Customer) is a standard process on financial and betting platforms in Brazil to prevent fraud and ensure withdrawals reach the right person. At 123rf, you submit a photo of a valid RG or CNH, a selfie holding the document, and a proof of address issued within the last 3 months. Review is completed within a few hours on business days. Once approved, all future withdrawals are released without further verification.

The minimum withdrawal at 123rf is R$ 20.00 via Pix. The platform charges no fees on withdrawals. The balance available to withdraw is your real account balance — bonus balance must meet the rollover requirement before it can be converted to real balance and withdrawn. If you're unsure how much of your balance is available for withdrawal, check your account dashboard or contact support.

Pix withdrawals on verified accounts are processed in minutes. If your withdrawal has been pending for more than 30 minutes, contact 123rf support via live chat or at suporte@123rf.asia with your amount, date, and Pix key. The most common causes of delays are a pending KYC, an invalid Pix key, or inconsistencies in your account details. Support resolves the issue in the same session in the vast majority of cases.

Sports Betting

123rf offers betting on football (including all Brasileirão Série A, Copa do Brasil, Copa Libertadores da América, and major international leagues), volleyball (Superliga), basketball (NBB and NBA), MMA and UFC, e-sports (CS2, Valorant, Free Fire, League of Legends), and other sports available in the platform menu. Live betting is available for major events, with odds updated in real time.

With 123rf's live betting, you can place bets on games and events already in progress. Odds update automatically as the action unfolds — a goal scored, a set won in volleyball, or a finish in MMA shifts the lines in real time. To bet live, go to the "Live" section in the main menu after logging in, choose your event and market, and confirm your bet. It is registered instantly.

The minimum bet on 123rf is R$ 2.00 for most sports markets and casino games. Certain specific markets or live betting options may have different minimum limits, which are displayed when you confirm the bet. There is no single maximum limit — maximum limits vary by market and are shown in the interface before you confirm your slip.

If an event is canceled, postponed, or suspended before it starts or while it is in progress, 123rf's standard policy is to void all bets on that event and return the full staked amount to the account balance. For accumulator bets, the selection tied to the canceled event is removed and the odds are recalculated for the remaining selections. In specific cases, the Terms and Conditions may provide for different treatment — refer to the betting rules section for full details.

Your potential payout is calculated by multiplying your stake by the odds of your chosen selection. For example, if you bet R$ 50.00 on a selection at odds of 2.50, the total return if it wins would be R$ 125.00 (R$ 50.00 × 2.50) — giving you R$ 75.00 in net profit plus your R$ 50.00 stake returned. The 123rf platform automatically shows your potential return before you confirm any bet, so you always make an informed decision.

Live Casino

123rf offers a Live Casino with roulette, blackjack, baccarat, and game show tables with real-time streaming and live dealers. For slots fans, there is a selection of virtual slot machines across various themes and mechanics, including titles popular in Brazil. Crash games like Aviator and similar titles are also available on the platform. Live tables in Portuguese are available with limits starting at R$ 2.00, accessible for all types of players.

Yes. 123rf offers Live Casino tables with a Portuguese-speaking dealer for Brazilian players. These tables are listed in the Live Casino section. Alongside the Portuguese-language tables, there are also multilingual tables where a Portuguese chat option is available. Streaming quality is in high definition, with multiple camera angles at the main tables.

Yes. 123rf's slots and virtual casino games use a Random Number Generator (RNG) certified by independent auditors, ensuring results are completely random and cannot be manipulated. Live Casino tables use physical decks and real mechanical roulette wheels, streamed live for full transparency. Return-to-player (RTP) rates vary by game and are available in each title's information section.

Account & Security

On the 123rf login screen, click "Forgot my password" and enter your registered email. You'll receive a secure link within seconds to set a new password. The link expires in 30 minutes. If the email doesn't arrive, check your spam folder. Still no luck? Contact support via live chat or email at suporte@123rf.asia — the team will look into your account and walk you through the next steps in the same session.

To update your email, phone number, or other account details on 123rf, contact support via live chat or at suporte@123rf.asia. Some changes — such as updating your email or phone number — require additional identity verification to keep your account secure. CPF and date of birth cannot be changed after registration, as they are permanent identifying details tied to your account.

To close your 123rf account, contact support via live chat. The team will guide you through the process, check whether there is any balance available to withdraw before closure, and, if applicable, can activate a permanent self-exclusion that prevents new registrations with the same CPF for a minimum of 6 months. If the reason is gambling-related difficulties, we strongly encourage you to speak with the support team about the responsible gambling options available before closing your account.

123rf operates in full compliance with Brazil's General Data Protection Law (LGPD). Your personal data is collected solely for the purposes described in the Privacy Policy — identification, fraud prevention, payment processing, and service-related communications. Your data is never sold to third parties. You have the right to request access, correction, or deletion of your data at any time by emailing suporte@123rf.asia. For full details, see the Privacy Policy complete.

Bonuses & Promotions

123rf's welcome bonus gives you a 100% match on your first deposit, up to R$ 500.00. Deposit R$ 100.00 via Pix and you'll receive an extra R$ 100.00 in bonus funds — giving you R$ 200.00 to bet with. The bonus is credited automatically once your first deposit is confirmed. To convert your bonus balance into real balance (available for withdrawal), you need to meet the rollover requirement published in the current promotion's terms. 123rf support can walk you through the details before you opt in.

Rollover (also known as wagering requirement) is the total amount you need to wager using your bonus balance before you can withdraw it as real money. For example, if the rollover is 10x and you received R$ 100.00 in bonus, you need to place bets totaling R$ 1,000.00 using that balance. This requirement ensures the bonus is actually used for betting. The exact rollover for each promotion is detailed in its Terms and Conditions — always read them before opting in.

Yes. In addition to the welcome bonus for new accounts, 123rf runs ongoing promotions for active users — including weekly cashback on losses, freebets on special occasions such as Brasileirão finals or UFC cards, boosted odds on high-profile events, and personalized offers based on your betting profile. Active promotions are available in the "Promotions" section inside the platform after you log in.

Yes. Each 123rf bonus has an expiry deadline for meeting the rollover requirement, as detailed in the specific terms of each promotion. If the deadline passes without the rollover being completed, the remaining bonus balance is automatically removed. Your real deposited balance is not affected by a bonus expiry. To check the deadline and rollover progress for an active bonus, go to the "My Bonuses" section in your account dashboard or contact support.

Still have questions?

Live chat

Chat with a 123rf agent right now. Live chat is available 24 hours a day, 7 days a week, including holidays. Average response time: under 2 minutes.

Email

Send your question to suporte@123rf.asia. We respond within 4 business hours, with support available in Brazilian Portuguese.

Responsible gambling: if you have questions about deposit limits, temporary breaks, or self-exclusion, 123rf support is available 24 hours a day with priority assistance and no judgment. View Responsible Gambling

Why choose 123rf

Everything that makes 123rf the right platform for you

From registration to your first withdrawal, every detail has been designed with the Brazilian user experience in mind.

Instant Pix, 24 hours a day

Pix deposits and withdrawals available any time, including holidays and weekends. Deposit funds appear in seconds. Withdrawals land in your Pix key in under 3 minutes for verified accounts.

Brasileirão, Copa & Libertadores

Bet on every Brasileirão Série A, Copa do Brasil, and Copa Libertadores match with full markets, competitive odds, and live betting with real-time updates throughout each game.

Live Casino in Portuguese

Roulette, blackjack, baccarat, and crash game tables with live streaming and a Portuguese-speaking dealer. Accessible limits starting from R$ 2.00 and high limits for those who prefer a more intense experience.

100% mobile, no app needed

Access 123rf directly from your Android or iPhone browser — no app download required. The platform is fully responsive and delivers the same complete experience on any screen size.

SSL Security & LGPD Compliance

256-bit SSL encryption on all communications and full LGPD compliance. Your personal data is never sold. Passwords are stored in an irreversible encrypted format.

24-hour Portuguese support

Live chat in Brazilian Portuguese available every day, including holidays. Average response time under 2 minutes for the most common 123rf questions.

Everything you need to know about 123rf

123rf is a Sports Betting and online casino platform built for the Brazilian market, focused on delivering a safe, transparent experience with 100% local payment methods. From sign-up to first withdrawal, every step is designed for users who want convenience without compromising security.

The platform covers Brazil's main football competitions — Brasileirão Série A, Copa do Brasil, and Copa Libertadores da América — as well as volleyball, basketball (NBB), MMA, UFC, e-sports, and Live Casino. For casino fans, the Portuguese-language live dealer tables blend the feel of a real casino with the convenience of playing on your phone, with no app download required.

Payments on 123rf work exclusively with Brazilian methods. Pix is the most popular option — instant, free with most banks, and available at any time, including Carnival, São João, or Christmas holidays. Beyond Pix, you can use bank boleto, credit or debit card, Mercado Pago, PicPay, and TED transfers via Nubank, Itaú, Bradesco, Banco do Brasil, and other institutions. 123rf charges no fees on deposits or withdrawals.

How to contact 123rf support

If the answers on this FAQ page didn't resolve your question, 123rf support is available through three main channels:

  • Live chat — available directly on the platform, 24 hours a day. It's the fastest channel for situations that need immediate resolution, such as deposit issues, pending withdrawals, or account blocks.
  • Email — suporte@123rf.asia. Recommended for matters that require document attachments, such as submitting proof of identity or disputing a transaction. We respond within 4 hours on business days.
  • WhatsApp — available to users with an active account. The number is visible on your account dashboard after logging in to 123rf.

Across all channels, support is provided in Brazilian Portuguese by a team trained to handle the most common questions from Brazilian bettors — no automated bots for sensitive issues.

Tips for a smooth experience on 123rf

Most issues that reach 123rf support could be avoided with a few simple precautions. We've put together the most important ones here so your experience is always smooth:

  • Use the same CPF, email, and phone number you use day to day. Inconsistencies in your details will delay identity verification and the processing of your first withdrawal.
  • Complete your identity verification (KYC) right after signing up, before making your first deposit. That way, when you're ready to withdraw, the process is already approved and your funds are out in minutes.
  • Read the bonus Terms and Conditions before activating it. Understanding the rollover requirement upfront helps you avoid surprises when it's time to withdraw.
  • Use a unique, strong password for your 123rf account. Never reuse passwords from other services — especially your email or social media accounts.
  • If you access 123rf from a shared device, always log out when you finish your session to prevent unauthorized access.
Didn't find what you were looking for? This FAQ page is updated regularly with new questions received by 123rf support. If your question isn't listed here, reach out via live chat — and if it comes up frequently, it may appear in the next update to this page.
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Deposit from R$ 20.00 via Pix and get up to R$ 500.00 in welcome bonus. Bet on Brasileirão, Copa do Brasil, Libertadores, UFC, e-sports, or Live Casino with complete peace of mind.

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Terms and Conditions

Full rules on betting, bonuses, deposits, withdrawals, and use of the 123rf platform. Read before creating your account.

View Terms and Conditions
Responsible Gambling

123rf responsible gambling tools: deposit limits, cooling-off periods, and self-exclusion. Bet responsibly from day one.

View Responsible Gambling
Privacy Policy

How 123rf collects, uses, and protects your personal data in compliance with the LGPD. Full transparency about your information.

View Privacy Policy
Payment methods accepted at 123rf
Pix Bank slip (Boleto) Credit Card Debit Card Mercado Pago PicPay Nubank Itaú Bradesco TED
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